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According to a Gartner survey, domestic IT callcenters are better, but experts in the contact center industry state that creating outsourcing companies will help to save on staff, office, telecommunication costs, software maintenance and hardware. It is more recommended to use the cost-per-seat model as this approach enables to start with a limited number of seats and services and then to grow according to the demand on the offshore call center services. As compared with the cost of in-house resources, the cost-per-seat is considerably lower; moreover, hiring an outsourcer doesn’t imply reoccurring costs, like additional IT resources, management and capital depreciation, as well as the cost of replacing the agents …

Gruesome cases of serial rape and child murder has finally shifted the spotlight on tens of thousands of children that go missing in India. According to NPR, over 45,000 go missing each year and the efforts to search and recover are purely the privilege of the rich. The countries police (who I personally think are a bunch of corrupt dimwits) have not just failed the poor, but the nation as a whole.

Sanjeev Srivastava, India editor of the BBC’s Hindi service writes, “Where else in the world could children be disappearing like they were in Nithari for more than a year without the police registering a case and investigating, …

Today is world aids day, no better time to pose this question.

What in your opinion is the (most reasonable) solution for AIDS?

Answer with your comments or use the poll.

Pyongyang tests a nuke, so what is the big deal? If you look at the legalities of their action, North Koreans are neither bound by any International treaties nor did they try to hide the fact about the testing unlike India and Pakistan in 1998. North Korea pulled out of the nuclear Non-Proliferation Treaty in 2003; they openly worked towards making a nuclear arsenal and tested in conditions that were not detrimental to anyone.

So why the fuss? Politics as usual. The mid-term elections are less than a month away. The Republicans are smeared with embarrassing controversies like the Mark Foley scandal and are facing tough challenge from the Democrats who are favored …

The senate race is on in full swing in Virginia, and many in my state are dumb enough to vote for GWB twice, so it would be no surprise if they re-elect George “the bigot� Allen. If you are one of em dimwits, move on and read the story about Wal-Mart or drugs, and those who are fence sitting, here’s are a few video’s to help you decide.

George is a bigot, I am not sure if I mentioned that earlier, but he is a racist in and out, he dislikes people of color, that one single criteria is good enough (for me) to get him out …

In continuation to my earlier blog eBay, Subway…or “the highway�?
 
Purchasing power is the ability to purchase, however an individual has a choice of how much to purchase, both in terms of expenditure and investment.
 
Most Americans live on credit cards with less than 1 percent savings. American consumers have been for years on a buying spree of products, mostly imported from overseas. Americans have gotten into debt for their dream homes, plasma TVs and even backyard barbeques. With imports closing in at 70 percent, the trade deficit has increased along with rising interest rates giving clarion calls of inflation and future financial instability.
 
The west is a victim of its own ideology of globalization resulting in free trade, job cuts, loss of leverage for employees to demand career growth, linked to an evergrowing threat of outsourcing project to companies overseas and a declining manufacturing sector.

This may lead to global market equilibrium, but the economic activity and growth is already showing signs of slowdown. U.S. Treasury Secretary Henry Paulson says the U.S. economy remains strong but in transition to a slower and more sustainable pace of expansion after growing for several years at a rate too swift to continue. Growth of the U.S. economy, the world’s largest, slowed to an annual pace of 2.5 percent in the second quarter, less than half the 5.6 percent rate of the previous three months, lower than the anticipated growth of 3.5 percent and less than the 3.2 percent growth rate of 2005.
 
The purchasing power of Americans will be reduced to the bare essentials, just like in many developing countries within a few decades if corrective measures are not taken soon. American economic depends on self-sustainability, kicking the addiction of cheap labor and imports and excessive consumerism.

While the popular media blames the conflict in the Middle East for the escalating gas prices, no attempts have been made to correlate the soaring profits of Exxon Mobil and the other Big Oil to the recent  price hikes.

Exxon squarely blames Organization of Petroleum Exporting Countries (OPEC) for not capping the crude oil price. A barrel of crude oil sells for about $74 as compared to $42 from 2004. If that was the reason for $3/gallon at the gas pump, how then can you explain Exxon Mobil’s $340 billion in revenue?

Obviously, no company can make exorbitant profits unless its selling price is disproportional to the cost of production. Now that might explain how Exxon bumped the mammoth Wal-Mart from the No.1 position on Fortune 500 list, with its profits topping at a whopping $36.1 billion, the most by any U.S. company in history!

Alternatively the media blames global demand for the hike in gas prices. Currently the most populous nations, China and India consume less than 10% of the world energy. The marginal increase in the global demand cannot explain the giant leap of Exxon as the numero uno.

Subway founder Fred DeLuca recently introduced a new franchise agreement to redirect the franchisee advertising dollars from the Subway Franchisee Advertising Fund Trust (SFAFT), to the franchiser (DAI) fund. More than 14,500 Subway restaurant operators, out of a total of 26,183 Subway restaurants in 85 countries, i.e. more than 50 % sued the parent company with the anger embroiling over the control of the advertising budget at the expenses of the profitability of the franchisees. The doctors, who are the co-founders obviously want the bigger share of the pie, however would it be worth it to disgruntle the very people who bake it?
 
A franchisee always need to UNDERSTAND THAT THE FRANCHISEE WILL NOT BE COMPLETELY INDEPENDENT. A franchisee is obligated to conform to the policies formulated by the franchiser, which may outweigh his own needs. A franchise works on mutual trust, however just like in any other business, such changes portend more challenges of survival gradually for the smaller business owner. And its usually difficult to fight the bigger fish, unless all 100% of the smaller fishes unite against the big one.
 
Similarly, eBay raises fees for individual sellers all the time, sometimes once in a year, sometimes twice. Although the hike in fees is gradual, the profits for sellers do not necessarily increase quarterly or annually at that rate. Why eBay does not lose inspite of sellers not being able to cope up with the increasing fee structure? Because eBay has opened its doors globally, essentially to countries where the population is the highest, China and India. As and when Chinese and Indians pick up the eBay trend, eBay will benefit multifold, the American and European sellers will eventually suffer most because the demands of the buyers will be met by cheaper goods sold from India and China.
 
The question is how long will Americans retain their purchasing power?? I would like to continue on this in my next blog.

As part of the continuing series on ‘Cost of Life’, we profile a country where more people are born each day than preferred, India. The recent attacks on commuter trains in Bombay has left more than 180 civilians killed, with absolutely no response from the Government with the exception of “we will not lose the war on terror,â€? “we will not bow,â€? blah, blah.

Mumbai has been attacked six times in the last 13 years, that’s bout once every two years.  Unlike America, the attitude of the recent victims of terror is more appeasing, fearful and calculative, directed only towards preventing communal backlashes, but not resolved to take the enemy head-on.

So far, not one individual has been arrested or punished for any of the past attacks, the very first bombing dates back to 1993, and if the Indian stock market is any indication of the gravity of this attack, the cost of an Indians life is…Rupee 0.

For more visit BBC

For other ‘Cost of Life’ posts, click here.

From AP: BOMBAY, India – Seven bombs hit Bombay’s commuter rail network during rush hour Tuesday evening, killing 131 people and wounding more than 300 in what authorities called a well-coordinated terrorist attack. There was no immediate claim of responsibility in the bombings, which came in quick succession — a common tactic employed by Kashmiri militants. India’s major cities were put on high alert after the blasts. Indian Prime Minister Manmohan Singh called an emergency Cabinet meeting and said that “terrorists” were behind the attacks.
Let’s face it, Muslims did it. And the communal tensions between Muslims and (pretty much) everyone else in India would ignite once again and burn down …