13.Jun.2008 at 10:38 am | 1 Comment
Cost-per-seat as an Effective Outsourcing Model
According to a Gartner survey, domestic IT callcenters are better, but experts in the contact center industry state that creating outsourcing companies will help to save on staff, office, telecommunication costs, software maintenance and hardware. It is more recommended to use the cost-per-seat model as this approach enables to start with a limited number of seats and services and then to grow according to the demand on the offshore call center services. As compared with the cost of in-house resources, the cost-per-seat is considerably lower; moreover, hiring an outsourcer doesn’t imply reoccurring costs, like additional IT resources, management and capital depreciation, as well as the cost of replacing the agents …
