13.Jun.2008 at 10:38 am | Sunny
Cost-per-seat as an Effective Outsourcing Model
According to a Gartner survey, domestic IT callcenters are better, but experts in the contact center industry state that creating outsourcing companies will help to save on staff, office, telecommunication costs, software maintenance and hardware. It is more recommended to use the cost-per-seat model as this approach enables to start with a limited number of seats and services and then to grow according to the demand on the offshore call center services. As compared with the cost of in-house resources, the cost-per-seat is considerably lower; moreover, hiring an outsourcer doesn’t imply reoccurring costs, like additional IT resources, management and capital depreciation, as well as the cost of replacing the agents that leave the service. Outsourcing Design Development jobs could be comparable to offshoring BPO and IT businesses, and without delving too much into it, I can tell that the cost-effectiveness itself is profitability with half the effort.
1. Marc Norris | August 7, 2008 #
I would have to agree that paying per seat would definitely help a company start off their call center as well as have the option for scalability in the future. Not only will it help the parent company stay more profitable, but it also offers a cheaper exit solution should the decision be made to close the call center.